Biography

Prof. Al-Ababneh worked as a lecturer in the Department of Hotel and Tourism Management at Al-Hussein Bin Talal University in 2007 and 2008, respectively. He has been serving as Chair of the Department of Hotel and Tourism Management from 2012 to 2015 and from 2019 to 2023, he has been serving as Vice Dean of Petra College for Tourism and Archaeology from 2015 to 2016 and from 2020 to 2022, and he has also been serving as the Dean of Petra College for Tourism and Archaeology from 2022 to 2024.

DegreeMajorUniversityYear
See Qualifications
 Doctor of Philosophy (Ph.D.) Degree in Management Studies\International Hospitality Management -School of Hospitality and Tourism Management, University of Surrey, United Kingdom (2011) Master of Philosophy (M.Phil) Degree in Management Studies\ International Hospitality Management -School of Hospitality and Tourism Management, University of Surrey, United Kingdom (2009) Master of Science (M.Sc.) Degree in International Hospitality Management -Faculty of Food, Clothing & Hospitality Management, Manchester Metropolitan University, United Kingdom (2007) Postgraduate Diploma (PGD) Degree in International Hospitality Management International College of Hospitality Administration "César Ritz" , University Centre César Ritz, Switzerland (2005)  Master Degree (MA) in Strategic Management for Sustainable Development -School of Economics, Management, and Statistics, Bologna University, Italy (2003) Bachelor Degree (BA) in Business Administration (Hons) -College of Business Administration , Mutah University, Jordan (2001) -
 2000
PositionUniversity / DepartmentPeriod
See Details
- تشرين الأول2022- وحتى الآن: أستاذ في إدارة الضيافة والسياحة. جامعة الحسين بن طلال، الأردن. - آذار 2017 - أيلول 2022:  أستاذ مشارك في إدارة الضيافة والسياحة. جامعة الحسين بن طلال، الأردن. - كانون الثاني 2012 - شباط 2017: أستاذ مساعد في إدارة الضيافة والسياحة. جامعة الحسين بن طلال، الأردن. - أيلول 2007- أيلول 2008:  محاضر متفرغ في إدارة الضيافة والسياحة. جامعة الحسين بن طلال، الأردن.
 -
-		 2000/01
PositionInstitutionPeriod
See Details
- تشرين الأول 2022 - تشرين الأول 2024 : عميد كلية البترا للسياحة والآثار - آب 2021: القائم بأعمال مدير مركز الأميرة بسمة للتراث الثقافي غير المادي،جامعة الحسين بن طلال ، الأردن - تموز - آب 2021: القائم بأعمال عميد كلية البترا للسياحة والآثار.جامعة الحسين بن طلال، الأردن - كانون الأول 2020 - تشرين الأول 2022: نائب عميد كلية البترا للسياحة والآثار،جامعة الحسين بن طلال، الأردن - تشرين الأول 2019 - تشرين الأول 2023 : رئيس قسم إدارة الفنادق والسياحة، جامعة الحسين بن طلال، الأردن - أيلول 2015 - أيلول 2016: نائب عميد كلية البترا للسياحة والآثار، جامعة الحسين بن طلال، الأردن - تموز - آب 2016:   القائم بأعمال عميد كلية البترا للسياحة والآثار. جامعة الحسين بن طلال، الأردن - تموز - آب 2016: القائم بأعمال رئيس قسم إدارة الفنادق والسياحة.جامعة الحسين بن طلال، الأردن - تموز - آب 2016: القائم بأعمال رئيس قسم الآثار. جامعة الحسين بن طلال، الأردن - أيار 2013: القائم بأعمال عميد كلية البترا للسياحة والآثار.جامعة الحسين بن طلال، الأردن - حزيران 2012 - أيلول 2015: رئيس قسم إدارة الفنادق والسياحة، جامعة الحسين بن طلال، الأردن
 - 2000/01
1
A Comprehensive Research on Empowerment and Service Recovery Performance at Five-Star Hotels in Jordan.
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
2
Achieving Service Recovery through Service Innovation in the Hotel Industry: The Critical Role of Employee Empowerment.
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
3
An exploration of the eco–label practices in Hotels in Jordan
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This study aims to explore the eco-label practices in Jordanian hotels. Respondents included (all) four- and five-star hotels in Jordan, which were chain and independent properties. Data were collected from 48 hotels via questionnaires, were analysed by using SPSS. The findings showed that all the five- and four– star hotels in Jordan are moderately eco-label hotels. The most eco-label criteria were implemented in hotels are employee training; community support; water management; organisation, reporting and management and energy management, while, customer education; waste management and purchasing management were less implemented. And the best Jordanian eco-label hotels were five-star global chain managed by franchising and mostly located in Dead Sea.
4
Classifying Jordanian Hotels Based on their TQM Implementations
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This study aims at classifing hotels in Jordan into groups based on their Total Quality Management (TQM) implementation. Using a survey methodology, the TQM questionnaire was designed to measure the level of TQM implementation throughout Critical Success Factors (CSFs) which are necessary for TQM implementation. A total of 345 TQM questionnaires were distributed to managers, working in 17 four- and five-star Jordanian hotels. The researcher obtained 227 usable TQM questionnaires. The results classified Jordanian hotels based on the CSFs for TQM implementation. More specifically, using cluster analysis on the CSFs of TQM resulted in two groups of hotels: ‘low TQM adopters’ and ‘high TQM adopters’. These two groups showed significant differences across the TQM CSFs.
5
Community Perspectives to Tourism Impacts in Petra
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
The tourism industry is one of the most important industries of the Jordanian economy. It generates in Jordan billions of dollars in revenues and thousands of jobs yearly. The study aims to investigate tourism impacts on society in Petra from three perspectives: cultural, social and economic as perceived by residents. Petra is an important destination in Jordan for international tourists. This study used a quantitative research by using a self-administered survey applied to convenience samples of local residents in Petra in 2015. A number of 400 questionnaires were distributed to local residents in Petra, and only 342 questionnaires were returned and valid for analysing data. Data were analysed with the SPSS software version 21 based on descriptive statistics. The main results found that local residents have strongly positive perspectives to tourism impacts (cultural, social and economic). The comparison of the mean scores of these impacts across residents that live in Petra reveals that the most valued impacts was economic, then cultural and finally social.
6
Comparative Assessment of Residents' Behaviour towards Tourism in Nature Reserves
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
7
Creative Cultural Tourism as a New Model for Cultural Tourism.
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
8
Creative Cultural Tourism as a New Model of the Relationship between Cultural Heritage and Tourism
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
9
Employees’ perspectives of service quality in hotels
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
Although the importance of service quality has been recognised, few studies have addressed service quality in hotels from the perspective of employees. Therefore, this study aims to measure the service quality of four and five-star hotels in Jordan from the employees’ perspective based on the SERVQUAL model. The current study was carried out by measuring the data gathered according to a five-point Likert scale. A quantitative survey method was applied, and therefore the SERVQUAL instrument was used to measure service quality. Data obtained from a sample of 238 respondents drawn from ten four- and five-star hotels in Jordan were analysed with the SPSS software based on descriptive statistics. The study’s findings indicated that service quality of five-star hotels in Jordan was higher than that of four-star hotels.
10
Employees’ Service Innovation Behavior and New Service Development in Four- and Five-Star Hotels
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This study aims to explore the impact of Employee Service Innovation Behavior (ESIB) on New Service Development (NSD) among hotels’ employees. A research model was proposed in which one hypothesis was developed. The empirical data were collected from employees who are working in four- and five-star hotels in Jordan. A total of 332 questionnaires were returned and the data were analyzed using a single regression to determine the relationship between ESIB and NSD. The results supported the proposed model that there is a significant relationship between ESIB and NSD, and it also found that service innovation performance is exited in the hotel industry. The theoretical and managerial implications were drawn based on the study findings, and recommendations for future researchers were made, and limitations and conclusions are discussed.
11
Exploring the Role of Training Abroad Programs for Department Head Managers of International Hotel Chains in Jordan: Perceptions and Attitudes.
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
12
Female Tourist Guides in Jordan: Why So Few?
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
In many Islamic countries, women have limited participation in the workforce, including the tourism and hospitality industry. This study examines the barriers that prevent women from becoming tourist guides in Jordan. Based on qualitative interviews with 34 women from three main tourist cities in Jordan namely, Petra, Amman, Aqaba, Jarash, Ajlun, Madaba and Irbid, a list of factors were identified that can be subsequently subcategorized as barriers and motivators for career development in the tourist industry for women. The responses indicated that women, overall, have an interest in the careers offered by the hospitality and tourism industry. However, certain factors hinder their efforts to secure employment in this field and in the profession of tourist guides, in particular. The main barriers include religious beliefs as well as social traditions and culture around women’s role in the family life, i.e. main caregiver. On the other hand, the positive impact that women’s employment in this field may have on a societal level was emphasized and several areas for improving women’s role in this sector were identified.
13
Financial Implications of Competitive Pricing Strategies: Evidence from the Jordanian Hotel Industry
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
The present study aimed to investigate the differing effects of competitive pricing strategies on the performance of hotels operating in bad regional political conditions. To this end, two complementary analyses were carried out based on a three-year dataset (2014-2016) collected through a questionnaire from 120 star-rated hotels in Jordan. The results of the one-way multivariate analysis of variance revealed statistically significant differences in the key performance indicators between hotels adopting a discount pricing strategy and those implementing a premium pricing strategy. The results showed that hotels adopting a discount pricing strategy enjoy a relatively higher market penetration index, but lag behind their competitors in terms of revenue generation index. On the contrary, hotels implementing a premium pricing strategy have a relatively lower market penetration index, but outperform their competitors in terms of revenue generation index. The results of the detailed descriptive analysis further demonstrated that although lower-priced hotels compared to their competitors have relatively higher occupancy rates, they experience relatively lower RevPARs. By contrast, hotels with higher prices compared to their competitors lose some occupancy, but achieve relatively higher RevPARs. Overall, the results suggested that adopting a premium pricing strategy, as opposed to a discount pricing strategy, is the most convenient way for improving hotel long-term financial performance, especially when hotel demand is relatively inelastic due to poor regional political conditions.
14
Focus Groups
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
A focus group is an investigative tool for social research based on a structured and focused discussion with a small group of people, run by a facilitator (moderator) to generate qualitative data through a set of open-ended questions. The focus group technique is a qualitative research methodology popularly used in social research in a wide range of sectors. A researcher uses a set of open-ended questions on a specific topic to generate qualitative data. The focus group is an efficient way of gathering data about particular opinions or attitudes by covering a large number of people in the same group. This entry explores the methodology and processes of focus groups as well as the analysis of data from focus group research.
15
Focus Groups in Hospitality Research Why are they not used in Jordan?
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
The purpose of this study is to identify the reasons for the lack of focus groups in Jordan by conducting a focus group with twenty four Academics from Jordanian Universities. Focus groups are commonly used for academic purposes and taught at colleges and universities. The outcome of focus groups for marketing, especially in the tourism industry, is a beneficial learning tool. Focus groups, however, are rarely used for a number of reasons. This research tool is foreign to university students, and unless they study abroad, they are not exposed to a wide range of research and education tools. There are barriers that exist with focus groups. These barriers include: government and educational funding, cultural limitations, personal expectations, teaching materials and resources. Following this research, the recommendations are to have focus groups implemented in Jordanian school systems and to conduct focus group training sessions, encourage students to use them as a research tool and explain the link between focus groups and the hospitality industry. By limiting curriculums in Jordanian education systems, students will not have the proper knowledge or skills once they graduate to compete with markets outside of Jordan. Recommendations are discussed based on the author’s research findings.
16
Foreign training in Jordan’s international hotel chains: a quantitative investigation
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This paper draws on the perceptions of middle managers in Jordan to identify what determines upper management’s decision in International Hotel Chains (IHC) to invest in out-of-country training (OCT). A model employing the presence of relationships between ‘attitudes’, ‘benefits and usefulness’, ‘barriers’ and ‘IHC’s decision’ to invest in OCT, was proposed and examined. A total of 261 middle managers from IHCs in Jordan provided responses to a structured survey. Confirmatory factor analysis validated the dimensions for each construct. Structural equation modelling (SEM) was used to test the relationships among the four constructs of the study. The results showed a direct relationship between attitudes and benefits/usefulness to IHC’s decision to invest in OCT, and demonstrated the mediating role of attitudes in the inverse relationship between barriers and IHC’s decision to invest in OCT.
17
Hotel Guests’ Perceptions of Environmentally Friendly Practices in Jordan.
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
18
IMPLEMENTING TOTAL QUALITY MANAGEMENT IN THE HOTEL INDUSTRY
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This study sets out to explore the Critical Success Factors (CSFs) necessary for TQM implementation in hotels. It also aims to classify participating hotels into groups based on their TQM adoption by using cluster analysis. Using a survey methodology, 170 questionnaires were sent to managers in 17 four- and five-star resort hotels in Jordan in 2010 and 104 usable questionnaires were returned. The findings revealed that TQM is existed and implemented in the hotel industry. The researchers then confirmed that four- and five-star resort hotels can be classified into two groups, namely, “high TQM adopters” and “low TQM adopters”.
19
Leadership Style of Managers in Five-Star Hotels and its Relationship with Employee’s Job Satisfaction
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
The purpose of the study is to investigate the impact of leadership style on employee job satisfaction in five-star hotels. A questionnaire consisted of 57 items based on five-point likert scale (from strongly disagree to strongly agree) was used to measure both leadership style and job satisfaction from employees’ perspectives. Using random sampling, the researcher distributed 350 questionnaires, 220 of which were completed. The obtained data from the questionnaires are investigated through the SPSS statistical packaged software. The empirical results indicated that two types of leadership styles, namely, democratic and laissezfaire were found to have direct positive significant relationships with employees’ job satisfaction. The findings showed that the dominant leadership style was democratic and employees were moderately satisfied with their job. This implies that democratic leadership is deemed suitable for managing hotels. The study’s results show that different leadership style will have different impacts on employee job satisfaction. An interesting finding is that democratic leadership has a stronger influence on job satisfaction than laissez-faire leadership does. As a result, by adopting the appropriate leadership styles, leaders can affect employee job satisfaction.
20
Linking Ontology, Epistemology and Research Methodology
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
21
Mediating Role of Empowerment between Total Quality Management (TQM) and Service Recovery Performance in the Hotel Industry
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
The purpose of this research was to examine the mediating effect of empowerment on the linkage between Total Quality Management (TQM) and service recovery performance in the hotel industry. Although much has been written about TQM, empowerment and service recovery performance, but the role of empowerment as a mediator in the relationship between TQM and service recovery performance has remained a relatively unexplored research area. A 93-item questionnaire is designed to measure TQM, empowerment and service recovery amongst employees in five-star hotels in Jordan, and 254 usable questionnaires were used in this study. Principal components analysis determined the factor structure and regression analysis determined the relationships between the study’s variables. The results revealed that the TQM implementations have positive effects on empowerment and service recovery performance. Moreover, the study found the full mediating effect of empowerment in the relationship between TQM and service recovery performance. Implications, limitations and future research are discussed at the end. This study proposes model of influence of TQM in service recovery performance, whereby empowerment fully mediates this relationship.
22
Perspectives on Gender Imbalance in Hotel Education: Reasons and Remedies.
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
23
Service Quality and its Impact on Tourist Satisfaction
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This study aims to assess tourists‟ perceptions towards quality tourism services provided at Petra historical site, and to measure tourist satisfaction by examining the impact of quality tourism product on overall tourist satisfaction. In this study, four hypotheses were developed are proposed a study model. The empirical data were collected from tourists via a survey that yielded 180 usable questionnaires, these data were analysed using a series of multiple regressions to determine the relationship between service quality and tourist satisfaction. The findings confirmed that service quality directly impacted tourist satisfaction throughout destination facilities, destination accessibility and destination attraction. As a result, this study argued that there is a significant impact of the service quality on tourist satisfaction, and therefore service quality plays an important role in tourism by increasing the level of tourist satisfaction. The results in this study supported the evidence that there are positive impacts of components of tourism product on tourist satisfaction. This study provided some theoretical and managerial implications based on the findings to academicians and tourism sector, the researcher presented recommendations for further studies and he discussed the main limitations in this study.
24
The Concept of Creativity: Definitions and Theories
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
25
The impact of human resource management practices on employee turnover in five-star hotels in Amman- Jordan
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
26
The Impact of Internal Service Quality on Job Satisfaction in The Hotel Industry
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
Service quality is a key factor for success in any hotel. Many researchers have conducted studies on service quality, but only a few studies have been conducted on internal service quality (ISQ) in general, and in the hotel industry in particular. Since there is no general agreement among researchers on the measurement of ISQ, many studies have used SERVQUAL instrument to measure the employees’ perceptions of ISQ. The purpose of this study is to explore the influence of ISQ on employee’s job satisfaction in five-star hotels in Jordan. The current study was carried out by measuring the data gathered through a seven-point Likert scale. The quantitative survey method was applied, and therefore the SERVQUAL instrument was used to measure ISQ, and the Job Satisfaction Survey (JSS) was used to measure job satisfaction. Data obtained from a sample of 238 respondents drawn from 14 five-star hotels in Jordan were analysed with the SPSS software based on descriptive statistics. The study’s findings indicated that the ISQ of five-star hotels in Jordan has a significantly positive influence on an employee’s job satisfaction. These findings support the hypothesis that there is a positive relationship between ISQ in the hotel industry and industry employees’ job satisfaction.
27
The Impact of Total Quality Management Implementation on Employees’ Service Recovery Performance in Five-Star Hotels in Jordan
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
The aim of this paper is to examine the impact of total quality management (TQM) implementations on employees’ service recovery performance in five-star hotels in Jordan. TQM implementations and service recovery performance have received significant attention in previous research. However, the impact of TQM on service recovery performance has remained unexplored research area. A 67-item questionnaire, measuring TQM implementations and service recovery, was distributed to 400 employees in 12 five-star hotels in Jordan with a 63.5 response rate. Principle Component Analysis was utilized to determine the factor structure for both TQM and service recovery and Regression Analysis to determine the impact of TQM implementations on service recovery performance. The result revealed that the TQM implementations in five-star hotels in Jordan was implemented effectively and thus, have a positive impact on employees’ service recovery performance. This result is attributed to be unique and this is due to the fact that previous studies have focused on manufacturing sector not on hotel sector in measuring either TQM implementations or service recovery performance. This paper suggests replicating the study in additional settings to determine if similar results will be obtained outside five-star-hotels in Jordan. Many of the previous studies on TQM and service recovery performance have been conducted in the context of western economies and very little research has been done in the Middle East in general and Jordan in particular. As such, there is a need to examine, from the employees’ perspective, the levels of implementing TQM that are being encouraged in the hospitality industry and it is effect on service recovery performance among employees towards their both employers and customers. The present paper contributes to filling the gap in the literature by measuring the TQM implementations and service recovery as a whole in a new context.
28
The implementation of Total Quality Management (TQM) in the hotel industry
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
29
The Influence of Employee Empowerment on Employee Job Satisfaction in Five-Star Hotels
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This paper examines the influence of empowerment on employee job satisfaction in five-star hotels in Jordan. The influence of empowerment on job satisfaction remains a relatively unexplored area in the Jordanian hotel industry. A 52-item questionnaire, measuring empowerment and job satisfaction, was distributed to 332 employees in 12 five-star hotels in Jordan with a 56% response rate. Principal components analysis determined the factor structure and regression analysis determined the influence of empowerment on job satisfaction. The results revealed both structural and psychological empowerment have significant individual influences on job satisfaction, but more significant when structural and psychological empowerment are combined. It is also important to recognise the complementary role of structural empowerment on psychological empowerment, as both have provided significant results on job satisfaction. The majority of previous studies were conducted in western economies and little in the Middle East generally and Jordan in particular. This research contributes to the literature by including both dimensions of empowerment where previous scholars used only one.
30
The Role of Job Satisfaction on Employees’ Innovation Performance in the Jordanian Hospitality Industry
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
31
TQM and Organisational Creativity in the Hotel Industry An Exploration of the Effect of Total Quality Management Implementation on Organisational Creativity in Jordanian Resort
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This book sets out to explore the impact of TQM implementation on organisational creativity in the hotel industry. Both regression analysis and Structural Equation Modelling (SEM) were used to test hypotheses and proposed models. For the TQM model, the findings revealed that TQM had positive relationships with both process innovation and product innovation, and process innovation partially mediated the relationship between TQM and product innovation. In the second model, the creativity model, the stimulants to creativity had positive impacts on employee attitudes and work outcomes, while obstacles to creativity had negative impacts on dependent(s), and employee attitudes partially mediated these relationships. The book‘s findings showed that implementing successful TQM practices can help hotels to create an appropriate work environment for stimulating creativity and enhancing innovation.
32
Understanding the Impact of Empowerment on Employees Innovation Performance: Evidence from the Jordanian Hotel Industry
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
33
Use of the Health Belief Model (HBM) to Examine Food Handlers' Practices in Five Stars Hotels at Petra City, Jordan
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
34
A Comprehensive Research on Empowerment and Service Recovery Performance at Five-Star Hotels in Jordan.
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
35
Achieving Service Recovery through Service Innovation in the Hotel Industry: The Critical Role of Employee Empowerment.
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
36
An exploration of the eco–label practices in Hotels in Jordan
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This study aims to explore the eco-label practices in Jordanian hotels. Respondents included (all) four- and five-star hotels in Jordan, which were chain and independent properties. Data were collected from 48 hotels via questionnaires, were analysed by using SPSS. The findings showed that all the five- and four– star hotels in Jordan are moderately eco-label hotels. The most eco-label criteria were implemented in hotels are employee training; community support; water management; organisation, reporting and management and energy management, while, customer education; waste management and purchasing management were less implemented. And the best Jordanian eco-label hotels were five-star global chain managed by franchising and mostly located in Dead Sea.
37
Classifying Jordanian Hotels Based on their TQM Implementations
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This study aims at classifing hotels in Jordan into groups based on their Total Quality Management (TQM) implementation. Using a survey methodology, the TQM questionnaire was designed to measure the level of TQM implementation throughout Critical Success Factors (CSFs) which are necessary for TQM implementation. A total of 345 TQM questionnaires were distributed to managers, working in 17 four- and five-star Jordanian hotels. The researcher obtained 227 usable TQM questionnaires. The results classified Jordanian hotels based on the CSFs for TQM implementation. More specifically, using cluster analysis on the CSFs of TQM resulted in two groups of hotels: ‘low TQM adopters’ and ‘high TQM adopters’. These two groups showed significant differences across the TQM CSFs.
38
Community Perspectives to Tourism Impacts in Petra
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
The tourism industry is one of the most important industries of the Jordanian economy. It generates in Jordan billions of dollars in revenues and thousands of jobs yearly. The study aims to investigate tourism impacts on society in Petra from three perspectives: cultural, social and economic as perceived by residents. Petra is an important destination in Jordan for international tourists. This study used a quantitative research by using a self-administered survey applied to convenience samples of local residents in Petra in 2015. A number of 400 questionnaires were distributed to local residents in Petra, and only 342 questionnaires were returned and valid for analysing data. Data were analysed with the SPSS software version 21 based on descriptive statistics. The main results found that local residents have strongly positive perspectives to tourism impacts (cultural, social and economic). The comparison of the mean scores of these impacts across residents that live in Petra reveals that the most valued impacts was economic, then cultural and finally social.
39
Comparative Assessment of Residents' Behaviour towards Tourism in Nature Reserves
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
40
Creative Cultural Tourism as a New Model for Cultural Tourism.
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
41
Creative Cultural Tourism as a New Model of the Relationship between Cultural Heritage and Tourism
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
42
Employees’ perspectives of service quality in hotels
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
Although the importance of service quality has been recognised, few studies have addressed service quality in hotels from the perspective of employees. Therefore, this study aims to measure the service quality of four and five-star hotels in Jordan from the employees’ perspective based on the SERVQUAL model. The current study was carried out by measuring the data gathered according to a five-point Likert scale. A quantitative survey method was applied, and therefore the SERVQUAL instrument was used to measure service quality. Data obtained from a sample of 238 respondents drawn from ten four- and five-star hotels in Jordan were analysed with the SPSS software based on descriptive statistics. The study’s findings indicated that service quality of five-star hotels in Jordan was higher than that of four-star hotels.
43
Employees’ Service Innovation Behavior and New Service Development in Four- and Five-Star Hotels
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This study aims to explore the impact of Employee Service Innovation Behavior (ESIB) on New Service Development (NSD) among hotels’ employees. A research model was proposed in which one hypothesis was developed. The empirical data were collected from employees who are working in four- and five-star hotels in Jordan. A total of 332 questionnaires were returned and the data were analyzed using a single regression to determine the relationship between ESIB and NSD. The results supported the proposed model that there is a significant relationship between ESIB and NSD, and it also found that service innovation performance is exited in the hotel industry. The theoretical and managerial implications were drawn based on the study findings, and recommendations for future researchers were made, and limitations and conclusions are discussed.
44
Exploring the Role of Training Abroad Programs for Department Head Managers of International Hotel Chains in Jordan: Perceptions and Attitudes.
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
45
Female Tourist Guides in Jordan: Why So Few?
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
In many Islamic countries, women have limited participation in the workforce, including the tourism and hospitality industry. This study examines the barriers that prevent women from becoming tourist guides in Jordan. Based on qualitative interviews with 34 women from three main tourist cities in Jordan namely, Petra, Amman, Aqaba, Jarash, Ajlun, Madaba and Irbid, a list of factors were identified that can be subsequently subcategorized as barriers and motivators for career development in the tourist industry for women. The responses indicated that women, overall, have an interest in the careers offered by the hospitality and tourism industry. However, certain factors hinder their efforts to secure employment in this field and in the profession of tourist guides, in particular. The main barriers include religious beliefs as well as social traditions and culture around women’s role in the family life, i.e. main caregiver. On the other hand, the positive impact that women’s employment in this field may have on a societal level was emphasized and several areas for improving women’s role in this sector were identified.
46
Financial Implications of Competitive Pricing Strategies: Evidence from the Jordanian Hotel Industry
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
The present study aimed to investigate the differing effects of competitive pricing strategies on the performance of hotels operating in bad regional political conditions. To this end, two complementary analyses were carried out based on a three-year dataset (2014-2016) collected through a questionnaire from 120 star-rated hotels in Jordan. The results of the one-way multivariate analysis of variance revealed statistically significant differences in the key performance indicators between hotels adopting a discount pricing strategy and those implementing a premium pricing strategy. The results showed that hotels adopting a discount pricing strategy enjoy a relatively higher market penetration index, but lag behind their competitors in terms of revenue generation index. On the contrary, hotels implementing a premium pricing strategy have a relatively lower market penetration index, but outperform their competitors in terms of revenue generation index. The results of the detailed descriptive analysis further demonstrated that although lower-priced hotels compared to their competitors have relatively higher occupancy rates, they experience relatively lower RevPARs. By contrast, hotels with higher prices compared to their competitors lose some occupancy, but achieve relatively higher RevPARs. Overall, the results suggested that adopting a premium pricing strategy, as opposed to a discount pricing strategy, is the most convenient way for improving hotel long-term financial performance, especially when hotel demand is relatively inelastic due to poor regional political conditions.
47
Focus Groups
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
A focus group is an investigative tool for social research based on a structured and focused discussion with a small group of people, run by a facilitator (moderator) to generate qualitative data through a set of open-ended questions. The focus group technique is a qualitative research methodology popularly used in social research in a wide range of sectors. A researcher uses a set of open-ended questions on a specific topic to generate qualitative data. The focus group is an efficient way of gathering data about particular opinions or attitudes by covering a large number of people in the same group. This entry explores the methodology and processes of focus groups as well as the analysis of data from focus group research.
48
Focus Groups in Hospitality Research Why are they not used in Jordan?
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
The purpose of this study is to identify the reasons for the lack of focus groups in Jordan by conducting a focus group with twenty four Academics from Jordanian Universities. Focus groups are commonly used for academic purposes and taught at colleges and universities. The outcome of focus groups for marketing, especially in the tourism industry, is a beneficial learning tool. Focus groups, however, are rarely used for a number of reasons. This research tool is foreign to university students, and unless they study abroad, they are not exposed to a wide range of research and education tools. There are barriers that exist with focus groups. These barriers include: government and educational funding, cultural limitations, personal expectations, teaching materials and resources. Following this research, the recommendations are to have focus groups implemented in Jordanian school systems and to conduct focus group training sessions, encourage students to use them as a research tool and explain the link between focus groups and the hospitality industry. By limiting curriculums in Jordanian education systems, students will not have the proper knowledge or skills once they graduate to compete with markets outside of Jordan. Recommendations are discussed based on the author’s research findings.
49
Foreign training in Jordan’s international hotel chains: a quantitative investigation
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This paper draws on the perceptions of middle managers in Jordan to identify what determines upper management’s decision in International Hotel Chains (IHC) to invest in out-of-country training (OCT). A model employing the presence of relationships between ‘attitudes’, ‘benefits and usefulness’, ‘barriers’ and ‘IHC’s decision’ to invest in OCT, was proposed and examined. A total of 261 middle managers from IHCs in Jordan provided responses to a structured survey. Confirmatory factor analysis validated the dimensions for each construct. Structural equation modelling (SEM) was used to test the relationships among the four constructs of the study. The results showed a direct relationship between attitudes and benefits/usefulness to IHC’s decision to invest in OCT, and demonstrated the mediating role of attitudes in the inverse relationship between barriers and IHC’s decision to invest in OCT.
50
Hotel Guests’ Perceptions of Environmentally Friendly Practices in Jordan.
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
51
IMPLEMENTING TOTAL QUALITY MANAGEMENT IN THE HOTEL INDUSTRY
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This study sets out to explore the Critical Success Factors (CSFs) necessary for TQM implementation in hotels. It also aims to classify participating hotels into groups based on their TQM adoption by using cluster analysis. Using a survey methodology, 170 questionnaires were sent to managers in 17 four- and five-star resort hotels in Jordan in 2010 and 104 usable questionnaires were returned. The findings revealed that TQM is existed and implemented in the hotel industry. The researchers then confirmed that four- and five-star resort hotels can be classified into two groups, namely, “high TQM adopters” and “low TQM adopters”.
52
Leadership Style of Managers in Five-Star Hotels and its Relationship with Employee’s Job Satisfaction
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
The purpose of the study is to investigate the impact of leadership style on employee job satisfaction in five-star hotels. A questionnaire consisted of 57 items based on five-point likert scale (from strongly disagree to strongly agree) was used to measure both leadership style and job satisfaction from employees’ perspectives. Using random sampling, the researcher distributed 350 questionnaires, 220 of which were completed. The obtained data from the questionnaires are investigated through the SPSS statistical packaged software. The empirical results indicated that two types of leadership styles, namely, democratic and laissezfaire were found to have direct positive significant relationships with employees’ job satisfaction. The findings showed that the dominant leadership style was democratic and employees were moderately satisfied with their job. This implies that democratic leadership is deemed suitable for managing hotels. The study’s results show that different leadership style will have different impacts on employee job satisfaction. An interesting finding is that democratic leadership has a stronger influence on job satisfaction than laissez-faire leadership does. As a result, by adopting the appropriate leadership styles, leaders can affect employee job satisfaction.
53
Linking Ontology, Epistemology and Research Methodology
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
54
Mediating Role of Empowerment between Total Quality Management (TQM) and Service Recovery Performance in the Hotel Industry
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
The purpose of this research was to examine the mediating effect of empowerment on the linkage between Total Quality Management (TQM) and service recovery performance in the hotel industry. Although much has been written about TQM, empowerment and service recovery performance, but the role of empowerment as a mediator in the relationship between TQM and service recovery performance has remained a relatively unexplored research area. A 93-item questionnaire is designed to measure TQM, empowerment and service recovery amongst employees in five-star hotels in Jordan, and 254 usable questionnaires were used in this study. Principal components analysis determined the factor structure and regression analysis determined the relationships between the study’s variables. The results revealed that the TQM implementations have positive effects on empowerment and service recovery performance. Moreover, the study found the full mediating effect of empowerment in the relationship between TQM and service recovery performance. Implications, limitations and future research are discussed at the end. This study proposes model of influence of TQM in service recovery performance, whereby empowerment fully mediates this relationship.
55
Perspectives on Gender Imbalance in Hotel Education: Reasons and Remedies.
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
56
Service Quality and its Impact on Tourist Satisfaction
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This study aims to assess tourists‟ perceptions towards quality tourism services provided at Petra historical site, and to measure tourist satisfaction by examining the impact of quality tourism product on overall tourist satisfaction. In this study, four hypotheses were developed are proposed a study model. The empirical data were collected from tourists via a survey that yielded 180 usable questionnaires, these data were analysed using a series of multiple regressions to determine the relationship between service quality and tourist satisfaction. The findings confirmed that service quality directly impacted tourist satisfaction throughout destination facilities, destination accessibility and destination attraction. As a result, this study argued that there is a significant impact of the service quality on tourist satisfaction, and therefore service quality plays an important role in tourism by increasing the level of tourist satisfaction. The results in this study supported the evidence that there are positive impacts of components of tourism product on tourist satisfaction. This study provided some theoretical and managerial implications based on the findings to academicians and tourism sector, the researcher presented recommendations for further studies and he discussed the main limitations in this study.
57
The Concept of Creativity: Definitions and Theories
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
58
The impact of human resource management practices on employee turnover in five-star hotels in Amman- Jordan
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
59
The Impact of Internal Service Quality on Job Satisfaction in The Hotel Industry
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
Service quality is a key factor for success in any hotel. Many researchers have conducted studies on service quality, but only a few studies have been conducted on internal service quality (ISQ) in general, and in the hotel industry in particular. Since there is no general agreement among researchers on the measurement of ISQ, many studies have used SERVQUAL instrument to measure the employees’ perceptions of ISQ. The purpose of this study is to explore the influence of ISQ on employee’s job satisfaction in five-star hotels in Jordan. The current study was carried out by measuring the data gathered through a seven-point Likert scale. The quantitative survey method was applied, and therefore the SERVQUAL instrument was used to measure ISQ, and the Job Satisfaction Survey (JSS) was used to measure job satisfaction. Data obtained from a sample of 238 respondents drawn from 14 five-star hotels in Jordan were analysed with the SPSS software based on descriptive statistics. The study’s findings indicated that the ISQ of five-star hotels in Jordan has a significantly positive influence on an employee’s job satisfaction. These findings support the hypothesis that there is a positive relationship between ISQ in the hotel industry and industry employees’ job satisfaction.
60
The Impact of Total Quality Management Implementation on Employees’ Service Recovery Performance in Five-Star Hotels in Jordan
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
The aim of this paper is to examine the impact of total quality management (TQM) implementations on employees’ service recovery performance in five-star hotels in Jordan. TQM implementations and service recovery performance have received significant attention in previous research. However, the impact of TQM on service recovery performance has remained unexplored research area. A 67-item questionnaire, measuring TQM implementations and service recovery, was distributed to 400 employees in 12 five-star hotels in Jordan with a 63.5 response rate. Principle Component Analysis was utilized to determine the factor structure for both TQM and service recovery and Regression Analysis to determine the impact of TQM implementations on service recovery performance. The result revealed that the TQM implementations in five-star hotels in Jordan was implemented effectively and thus, have a positive impact on employees’ service recovery performance. This result is attributed to be unique and this is due to the fact that previous studies have focused on manufacturing sector not on hotel sector in measuring either TQM implementations or service recovery performance. This paper suggests replicating the study in additional settings to determine if similar results will be obtained outside five-star-hotels in Jordan. Many of the previous studies on TQM and service recovery performance have been conducted in the context of western economies and very little research has been done in the Middle East in general and Jordan in particular. As such, there is a need to examine, from the employees’ perspective, the levels of implementing TQM that are being encouraged in the hospitality industry and it is effect on service recovery performance among employees towards their both employers and customers. The present paper contributes to filling the gap in the literature by measuring the TQM implementations and service recovery as a whole in a new context.
61
The implementation of Total Quality Management (TQM) in the hotel industry
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
62
The Influence of Employee Empowerment on Employee Job Satisfaction in Five-Star Hotels
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This paper examines the influence of empowerment on employee job satisfaction in five-star hotels in Jordan. The influence of empowerment on job satisfaction remains a relatively unexplored area in the Jordanian hotel industry. A 52-item questionnaire, measuring empowerment and job satisfaction, was distributed to 332 employees in 12 five-star hotels in Jordan with a 56% response rate. Principal components analysis determined the factor structure and regression analysis determined the influence of empowerment on job satisfaction. The results revealed both structural and psychological empowerment have significant individual influences on job satisfaction, but more significant when structural and psychological empowerment are combined. It is also important to recognise the complementary role of structural empowerment on psychological empowerment, as both have provided significant results on job satisfaction. The majority of previous studies were conducted in western economies and little in the Middle East generally and Jordan in particular. This research contributes to the literature by including both dimensions of empowerment where previous scholars used only one.
63
The Role of Job Satisfaction on Employees’ Innovation Performance in the Jordanian Hospitality Industry
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
64
TQM and Organisational Creativity in the Hotel Industry An Exploration of the Effect of Total Quality Management Implementation on Organisational Creativity in Jordanian Resort
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
This book sets out to explore the impact of TQM implementation on organisational creativity in the hotel industry. Both regression analysis and Structural Equation Modelling (SEM) were used to test hypotheses and proposed models. For the TQM model, the findings revealed that TQM had positive relationships with both process innovation and product innovation, and process innovation partially mediated the relationship between TQM and product innovation. In the second model, the creativity model, the stimulants to creativity had positive impacts on employee attitudes and work outcomes, while obstacles to creativity had negative impacts on dependent(s), and employee attitudes partially mediated these relationships. The book‘s findings showed that implementing successful TQM practices can help hotels to create an appropriate work environment for stimulating creativity and enhancing innovation.
65
Understanding the Impact of Empowerment on Employees Innovation Performance: Evidence from the Jordanian Hotel Industry
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
66
Use of the Health Belief Model (HBM) to Examine Food Handlers' Practices in Five Stars Hotels at Petra City, Jordan
Other 2000
Journal
Published2000/01/01
Authors
TypeOther
Thesis TitleStudentType / RoleStatus
·    Completed Master thesis I have supervised: 2020, Fayez AlSalameen: The Impact of Empowerment on Technical Performance of Restaurants Staff in Petra . Tourism Department, Al-Hussein Bin Talal University, Jordan. 2020, Ail Ajarmeh: The Impact of Human Resource Management Practices on Employee Turnover in Five-Star Hotels in Amman- Jordan . Tourism Department, Al-Hussein Bin Talal University, Jordan. 2021, Firas Daradkeh: The Impact of Marketing Mix Application on Hotel Performance (Service Quality, Tourist Satisfaction, and Tourist Trust) in the Hotel Industry in Aqaba City . Tourism Department, Al-Hussein Bin Talal University, Jordan. See Details Master's
Main Supervisor		 Completed
Conference / PaperLocationDateParticipation
Conferences - See Details
·       Al-Ababneh, M. (2017) .   Tourists’ Perspectives of the Quality of Tourism Facilities and Activities: A Case Study of Wadi Rum . In: The Jordanian Tourism Conference IV, 9-11 July 2017, Faculty of Tourism and Hotel Management, Yarmouk University, Jordan.   ·       Al-Ababneh, M. (2017) .   Shifting from Traditional Culture Tourism to Creative Culture Tourism in the Arab Region . In: The First International Conference “ Arab Tourism: Reality and Future Prospects”, 3-6 April 2017, College of Social Sciences, Mutah University, Jordan.   ·       Al-Ababneh, M. (2016) .  The Challenges of Tourism in Jordan during the Arab Spring Revolutions . In: ATLAS Annual Conference ( Tourism, Lifestyles and Locations), Canterbury, United Kingdom, 14-16 September 2016. ·       Al-Ababneh, M. (2016) .   From Traditional Culture Tourism to Creative Culture Tourism . In: The Third Conference of Heritage Tourism and the Collective National Identity, 4-5 April 2016, Faculty of Tourism and Hotel Management, Yarmouk University, Jordan. ·       Al-Ababneh, M. (2015) .   Community Perspectives to Tourism Impacts in Petra . In: The 1 CHME Annual Research Conference, 5-7 May 2010, Surrey, United Kingdom .
 -
 2000/01/01 Participant
CommitteeOrganizationRolePeriod
2018- 2024 :عضو اللجنة العلمية في كلية البترا للسياحة والآثار-  جامعة الحسين بن طلال. 2018- 2024:عضو مجلس جامعة الحسين بن طلال (ممثل كلية البترا للسياحة والآثار) 2016- 2019: عضو مجلس مركز الدراسات والاستشارات وتنمية المجتمع - جامعة الحسين بن طلال 2016 :عضو اللجنة الممثلة عن كلية البترا للسيِاحة والآثار. 2016 :عضو لجنة الخطة الإستراتيجية لكلية البترا للسياحة والآثار. 2015 – 2016: عضو لجنة الخطط الدراسية في كلية البترا للسياحة والآثار. 2015 – 2016: رئيس لجنة امتحان الكفاءة الجامعية في كلية البترا للسياحة والآثار. 2015 – 2016: رئيس لجنة النظر في قضايا الطلبة في كلية البترا للسياحة والآثار. 2015- 2016 : عضو اللجنة التوجيهية لخطط الدراسية في إدارة الفنادق والسياحة 2014- 2016 : رئيس لجنة الدبلوم الفني في إدارة الفنادق والسياحة 2014- 2016 :عضو في اللجنة العلمية لدرجة الماجستير في إدارة السياحة 2014- 2015 :عضو لجنة مسابقة شعار "صنع في البترا" 2014- 2015 : المنسق العام لمؤتمر البترا للسياحة الثقافية ( PCCT )- 2015 2014- 2015 :عضو اللجنة العلمية لمؤتمر البترا للسياحة الثقافية ( PCCT )- 2015   2014- 2015 :عضو في اللجنة العليا لمؤتمر البترا للسياحة الثقافية ( PCCT )- 2015 2014- 2015 :عضو اللجنة المنظمة لمؤتمر البترا للسياحة الثقافية ( PCCT )- 2015 2014- 2015 :عضو اللجنة العلمية لورشة عمل "الصندوق الوطني للمخاطر السياحة"- 2013- حتى الآن: عضو في لجان اعتماد التعليم العالي لتخصص إدارة الفنادق (هيئة الاعتماد)، الأردن. 2013- حتى الآن: مستشار متطوع ومدرب مع مؤسسة إنجاز، الأردن. 2012-2013 : عضو مجلس جامعة الحسين بن طلال (ممثل كلية البترا للسياحة والآثار) 2012-2013 : رئيس لجنة النظر في قضايا الطلبة في كلية البترا للسياحة والآثار. 2012-2016 : عضو مجلس كلية البترا للسياحة والآثار. 2012- 2015 :رئيس مجلس قسم إدارة الفنادق والسياحة. 2012- 2015 :رئيس لجنة تطوير المناهج والخطط الدراسية في تخصصات إدارة الفنادق والسياحة. 2012- 2015 :رئيس لجنة الإشراف على برامج التدريب الميداني للطلبة في تخصصات إدارة الفنادق والسياحة. 2012- حتى الآن: عضو مجلس قسم إدارة الفنادق والسياحة.
 Member 2000/01 —
AwardGranting BodyYearAmount
1.        منحة من جامعة الحسين بن طلال للحصول على درجة الدكتوراه    (Ph.D.) في الدراسات الإدارية/ إدارة الضيافة الدولية   من جامعة سري، المملكة المتحدة   (2008 – 2011 ). 2.        منحة من جامعة الحسين بن طلال للحصول على درجة الماجستير في العلوم (.MSc) في إدارة الضيافة الدولية من جامعة مانشستر متروبوليتان، المملكة المتحدة (2005–2007 ). 3.        منحة من جامعة الحسين بن طلال للحصول على درجة الدبلوم الدراسات العليا (PGD) في إدارة الضيافة الدولية من جامعة سيزر ريتز، سويسرا (2004 – 2005 ). 4.        منحة من وزارة الشؤون الخارجية الإيطالية للحصول على درجة الماجستير (MA) في الإدارة الإستراتيجية للتنمية المستدامة من جامعة بولونيا، ايطاليا (2002 – 2003 ).
Award
 - 2000

Additional Information

DayTimeLocationNotes
0 09:00 AM — 10:00 AM تحدد في بداية كل فصل
Interest AreaDescription
Management Studies . Hospitality Studies. Tourism Studies
FieldDescription
البكالوريوس :   إدارة الفنادق، إدارة الفنادق-تسويق،  الإدارة السياحية، الارشاد السياحي، إدارة الأعمال.  الماجستير : الإدارة السياحية، إدارة الأعمال.
CourseCodeLevelCredits
مساقات البكالوريوس في إدارة الفنادق، إدارة الفنادق-تسويق،   والإدارة السياحية ،     الارشاد السياحي ·          إدارة المنتجعات ·          الأمن السياحي ·          مقدمة في السياحة ·          مقدمة في علوم الضيافة ·          السياحة البيئية ·           السياحة الأردنية ·          جغرافية السياحة ·          منهجية البحث في السياحة ·          إدارة أصول الضيافة ·          المحاسبة الفندقية ·          التدبير الفندقي ·          بحوث التسويق السياحي ·          العلاقات العامة في السياحة ·           العلاقات العامة في الضيافة ·          إدارة العمليات الفندقية ·          إدارة الجودة الشاملة في صناعة الفنادق ·          التدريب العملي (2) في إدارة الفنادق ·          التدريب العملي (3) في إدارة الفنادق ·          إدارة شركات السياحة والسفر ·          تطبيقات الحاسوب في إدارة الضيافة ·          إدارة المشروعات ودراسة الجدوى ·          إدارة الموارد البشرية في الضيافة ·           إدارة الموارد البشرية في السياحة ·          مشروع التخرج في إدارة السياحة ·          تدريب عملي في إدارة الفنادق ·          مشروع التخرج في إدارة الفنادق ·          إدارة الأزمات في السياحة والضيافة ·          إدارة القرى السياحية ·          التحليل المالي في الفنادق ·          السياحة العلاجية ·          التشريعات السياحية ·          إدارة المنتجعات الطبية ·          إدارة الأماكن الترفيه ·          فن الضيافة والاتيكيت ·          مشروع التخرج في الارشاد السياحي ·          التدريب عملي في إدارة السياحة ·          التدريب العملي في إدارة الفنادق \ التسويق ·          العلاقات العامة في السياحة والضيافة ·          مناهج البحث ومشروع التخرج في إدارة الفنادق \ التسويق ·          السياحة الاردنية ·          إدارة المشروعات السياحية ودراسة الجدوى ·          مبادئ في إدارة السياحة والضيافة ·         مهارات الاتصال  ·           مهارات الاتصال السياحي وفن الاتيكيت ·         إدارة الجودة ·      إدارة الازمة في صناعة الضيافة ·      إدارة الازمة في الضيافة والسياحة ·       اساليب البحث العلمي  مساقات الماجستير في الإدارة السياحية ·          منهجية البحث العلمي في السياحة ·           الإدارة الاستراتيجية في السياحة ·           إدارة المقاصد السياحية ·           التسويق السياحي ·           التنمية السياحية مساقات دورة   الأدلاء السياحيين –   وزارة   السياحة والآثار بالتعاون مع جامعة الحسين بن طلال: ·          السياحة العلاجية ·          التشريعات السياحية ·          أخلاقيات السياحة العالمية - Bachelor